Privacy Policy

1. Information We Collect

When you use Mulligan Mall, we may collect personal information that is reasonably necessary to operate the marketplace and provide our services.

This may include:

• Name and surname
• Email address
• Mobile telephone number
• Account and login information
• Billing information
• Delivery address
• Seller information
• Product listing information
• Purchase information
• Sale information
• Offer and transaction information
• Shipping and delivery information
• Refund information
• Communications with Mulligan Mall
• Information provided through the Contact Us form
• Information required to verify sellers
• Information required to prevent fraud or abuse
• Technical information such as IP address, browser type, device information and website usage information
• Any other information that you voluntarily provide to us

We aim to collect only information that is reasonably necessary for the purposes for which it is processed.

2. How We Use Personal Information

Mulligan Mall may use personal information to:

• Create and manage user accounts
• Allow users to buy products
• Allow users to sell products
• Process purchases
• Process offers and transactions
• Facilitate payments
• Facilitate refunds
• Arrange product collection and delivery
• Communicate with buyers and sellers
• Verify sellers
• Prevent fraud, abuse and suspicious activity
• Provide customer and marketplace support
• Respond to Contact Us enquiries
• Send transactional notifications
• Maintain and improve the website
• Improve marketplace functionality and user experience
• Maintain appropriate transaction and business records
• Comply with applicable legal obligations
• Protect the security and integrity of Mulligan Mall and its users

3. Lawful Processing

Mulligan Mall will process personal information only where there is an appropriate lawful basis for doing so.

Depending on the circumstances, processing may be necessary to:

• Provide services requested by the user
• Perform or take steps relating to a transaction
• Comply with a legal obligation
• Protect the legitimate interests of Mulligan Mall or its users
• Prevent fraud, abuse or security incidents
• Obtain and rely on consent where consent is required

Where consent is used as the lawful basis for processing, users may withdraw their consent where legally applicable.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

4. Buyer and Seller Information

Mulligan Mall is designed to minimise unnecessary disclosure of personal information between buyers and sellers.

Personal information will only be shared between buyers, sellers, couriers, payment providers or other relevant parties where reasonably necessary to:

• Complete a transaction
• Arrange payment
• Arrange collection
• Arrange delivery
• Provide customer support
• Resolve a transaction-related issue
• Prevent fraud or abuse
• Comply with applicable law

Users must not attempt to obtain, request or share another user's personal information outside the functionality provided by Mulligan Mall.

5. Payments

Payments made through Mulligan Mall may be processed using third-party payment providers.

Where payment information is processed directly by a third-party payment provider, that provider may process personal and payment information in accordance with its own terms and privacy policy.

Mulligan Mall does not intentionally store complete payment card information where such information is processed directly by a third-party payment provider.

Mulligan Mall may retain transaction information necessary to maintain transaction records, provide support, process refunds, resolve disputes and comply with applicable legal obligations.

6. Shipping and Delivery

In order to facilitate delivery of products purchased through Mulligan Mall, relevant information may be provided to courier or logistics service providers.

This may include information such as:

• Recipient name
• Delivery address
• Contact telephone number
• Relevant order information
• Shipping information
• Tracking information

Only information reasonably required to facilitate delivery should be shared for this purpose.

7. Service Providers

Mulligan Mall may use trusted third-party service providers to operate and support the marketplace.

These may include providers of:

• Payment processing
• Courier and delivery services
• Website hosting
• Cloud infrastructure
• Email services
• SMS or messaging services
• Security and fraud prevention
• Technical services
• Analytics
• Customer support

Where a third party processes personal information on behalf of Mulligan Mall, appropriate measures should be taken to require the information to be handled confidentially and securely and only for authorised purposes.

8. Cookies and Similar Technologies

Mulligan Mall may use cookies and similar technologies to:

• Maintain website functionality
• Keep users signed in
• Remember preferences
• Improve website performance
• Understand how users interact with the website
• Improve the user experience
• Support security
• Help prevent fraud
• Measure marketing or website performance where applicable

Users may configure their browser to restrict or disable cookies.

Some website functionality may not operate correctly if certain cookies are disabled.

9. Information Security

Mulligan Mall takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should notify Mulligan Mall through the Contact Us form if they suspect that their account has been compromised.

10. Retention of Personal Information

Mulligan Mall will retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed.

Information may also be retained where necessary to:

• Complete transactions
• Maintain transaction records
• Resolve disputes
• Prevent fraud
• Provide customer support
• Comply with legal or regulatory requirements
• Protect Mulligan Mall's rights
• Enforce applicable agreements

When personal information is no longer required, appropriate steps should be taken to securely delete, destroy or anonymise it where reasonably practicable and legally permissible.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or outdated information
• Request that certain personal information be deleted where legally permissible
• Object to certain processing
• Withdraw consent where processing is based on consent
• Raise a concern regarding the processing of your personal information
• Request further information about how your personal information is processed

To exercise any of these rights, please use the Mulligan Mall Contact Us form.

To request access to, correction of, or deletion of your personal information, or to raise a privacy-related concern, please contact Mulligan Mall through the Contact Us form available on the website. Select the appropriate subject and provide sufficient detail for us to process your request.

Users should select an appropriate subject and provide sufficient information for Mulligan Mall to understand and process the request.

12. Verifying Requests

For certain requests involving personal information, Mulligan Mall may need to verify the identity of the person making the request.

This is intended to help prevent personal information from being disclosed to an unauthorised person.

Mulligan Mall may request reasonable additional information where necessary to verify a request.

13. Direct Marketing

Where Mulligan Mall sends promotional or marketing communications, it will do so in accordance with applicable law.

Users may be provided with an opportunity to opt out of promotional communications where required.

Transactional and service-related communications, such as information relating to purchases, offers, sales, shipping, account security or important service changes, may still be sent where necessary to provide the service.

14. Third-Party Websites and Services

Mulligan Mall may contain links to third-party websites or use third-party services.

Mulligan Mall is not responsible for the privacy practices, content or security of third-party websites.

Users should review the relevant third party's privacy policy before providing personal information to that third party.

15. Children's Privacy

Mulligan Mall is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal information relating to a child has been collected unlawfully, please contact Mulligan Mall through the Contact Us form.

16. Changes to this Privacy Policy

Mulligan Mall may update this Privacy Policy from time to time to reflect:

• Changes to the marketplace
• Changes to technology
• Changes to business practices
• Changes to third-party services
• Changes to applicable laws or regulations

The updated Privacy Policy will be published on the Mulligan Mall website.

The “Last updated” date at the top of this policy should be updated whenever material changes are made.

17. Contact Us / Privacy Requests

For any questions, concerns, requests for access to personal information, requests for correction or deletion, or other privacy-related enquiries, please use the Mulligan Mall Contact Us form.

The Contact Us form is accessible from the website and allows you to provide:

• Your name
• Email address
• Mobile number
• Subject
• Message

18. Information Regulator

Nothing in this Privacy Policy limits any rights you may have under applicable South African privacy legislation.

Where applicable, users may raise a complaint with the Information Regulator of South Africa regarding the processing of their personal information.

Information Regulator of South Africa